Email as the operating system
Orders, attachments, confirmations and incidents are scattered across inboxes and conversations.
Industries · Consumer Goods and Logistics
A connected operational chain from email to ERP
We centralise orders, documentation, imports, invoices, delivery notes, incidents and tracking to reduce duplicate data entry and give every team a shared view of operational status.
Review a logistics workflow
Goods move forward, while information arrives through different channels
Purchasing teams, suppliers, operators, warehouses, customs and finance exchange documents and updates across multiple tools. Without a shared operational layer, delays, repeated checks and decisions based on incomplete information become routine.
Documents without context
Invoices, delivery notes and certificates are not always linked to the right order, supplier or milestone.
Duplicate data entry
Teams re-enter information in the ERP and spreadsheets even though it already exists in another channel.
Reactive tracking
Status is reconstructed by asking third parties instead of consulting an up-to-date operational record.
One layer to coordinate documents, milestones and owners
We can build the portal, automate selected parts of the workflow or take responsibility for operational tasks. The scope adapts to each team's role and to the systems that must remain the primary source of truth.
Intelligent Logistics Portal
An operational record for every order, with a connected inbox, documents, approvals, tracking, third parties and ERP and SharePoint integrations.
Explore the portalDocument automation
Classification, data extraction, validation and synchronisation of invoices, delivery notes, purchase orders and other documents.
Explore automationAdministrative and logistics BPO
Teams that review exceptions, manage incidents, complete documentation and coordinate recurring activities.
Explore BPOWhere a shared operational layer changes day-to-day work
The greatest value appears when many participants need to share status, documents and decisions without necessarily replacing their main tools.
✓Purchasing and import operations with multiple suppliers.
✓Food and consumer goods businesses with heavy document workloads.
✓Logistics operators, freight forwarders and warehouses.
✓Reconciliation of orders, delivery notes and invoices.
✓Incident management and third-party documentation.
✓Workflows that must feed ERP, SharePoint or other systems.
A logistics portal for a food company
We designed an operational layer to centralise imports and international logistics for a Colombian food company with 17,000 employees.
1
The challenge
Scattered emails and attachments, manual checks, limited traceability and duplicate data entry across teams, third parties and the ERP.
2
The solution
An intelligent inbox, order-based records, OCR and AI, document signing, tracking and integrations with ERP, SharePoint and customs.
3
The operational result
Documents, status, milestones and exceptions brought together in one shared journey for every participant.
17K
employees in the company
360°
shared view of each record
1 flow
email, documents, signing, tracking and integrations
We follow one real order from start to finish
The initial scope must include enough participants, documents and exceptions to prove that the solution works within the operation—not only on screen.
Journey and participants
We map who initiates, validates, completes and consults each milestone.
Data and documents
We define sources, identifiers, rules and their relationship with the order.
First operational flow
We test a representative operation with real users and systems.
Progressive expansion
We add suppliers, documents and processes after validating the core workflow.
Integration without creating another information silo
We define which system owns each data point, how events are identified and what evidence must be recorded. Controls adapt to the architecture and the participants involved in the process.
Explore the platform and the services around it
The portal can operate as a digital product, a connected operational layer or the support system for a BPO service.
Project
Intelligent Logistics Portal
Explore the journey, modules and functional architecture of the project.
View the portal SoftwareCustom software and platforms
Platforms for records, rules, tasks, documents and purpose-built integrations.
View platforms SoftwareWebsites, portals and digital products
Public and private experiences connected to CRM, payments, analytics and operations.
View digital productsNext step
Choose one representative order or operational record
Tell us which documents it receives, which teams are involved, which system must be updated and where control is lost today. From there, we define the first workflow.
Review my logistics workflowConsumer Goods and Logistics FAQs
Does the portal replace the ERP?+−
Not necessarily. It can act as a coordination layer and send structured data, documents and status updates back to the ERP.
Can it work with supplier emails and documents?+−
Yes. We can define inboxes, identifiers, classification, rules and review mechanisms to connect each incoming item with the right record.
Which documents can be processed?+−
The scope can include orders, invoices, delivery notes, certificates, transport documents and other formats. Extraction is validated against representative samples.
Does it include tracking?+−
It can integrate first-party or third-party status updates and link them to milestones, documents and alerts within each record.
Can you also operate part of the process?+−
Yes. A BPO team can handle reviews, exceptions, incidents and administrative tasks defined within the workflow.
How do we start?+−
We select one type of operation and follow its complete journey to define data, roles, systems, rules and acceptance criteria.