01
Volume and manual workload
Monthly inputs, demand peaks, average handling time per case and repetitive tasks that currently depend on the team.
Tell us what you want to improve or build.
It may be an operation that no longer scales, a process that keeps getting stuck or a digital product that does not yet exist. We will understand the context and help you decide whether it calls for a service, software or a combination of both.
What we review in the first conversation
It is a working session to understand your objective, current context and the most suitable route: redesign and automation, BPO, audit, software or a combination.
02
Journey and friction points
How customers, users, data and documents move today; the experience you want to create and where time or context is lost.
03
Systems and integrations
ERP, CRM, email, SharePoint, document management systems, APIs and current tools that must continue working.
04
ROI potential
An initial hypothesis for savings, shorter lead times, scalability and the order of priority for tackling the highest-impact areas first.
What happens after you contact us?
01
◷We review your message
A specialist identifies the context and contacts you to arrange a short session without asking you to repeat the information you sent.
02
⌕First session (30–45 min)
We analyse the objective and starting point: operations, users, volume, systems, constraints and breaking points. You provide the context; we organise the map.
03
▣We give you a clear direction
By the end, you will have an initial map of the problem, a recommended route and the data needed to estimate impact, scope and priority.
Frequently asked questions before we talk
Is there a fee for the first conversation?−
No. It is free and there is no commitment. If we do not identify a clear improvement, service or software opportunity, we will tell you directly.
Do I need to prepare anything before the session?−
You do not need technical documentation or perfect data. Being able to describe the process—its approximate volume, how information enters and where time is lost—is enough to get started.
Who will I speak with?−
You will speak with someone who can understand both the operational and technological context. If we move forward, the responsible team will receive the full diagnosis and context so you do not have to start over.
Do you work with companies of any size?−
We mainly work with companies that manage large volumes of documents, cases or transactions. If you are unsure whether your situation fits, contact us anyway and we will assess it together during the session.
Do you operate outside Spain?−
Yes. We operate in Spain, Mexico and Colombia with local teams. If your company has operations in Latin America, we can support you from there.
You can also find us here
(+34) 937 377 158Madrid
Calle Condesa Trifaldi 46, 28034
Barcelona
Calle Cartagena 245, Floor 3, Door E, 08025 Barcelona, Spain
Valencia
Av. Corts Valencianes 58, 46015
Bogotá (Colombia)
Cra. 11 #79-66, 110221
Puebla (Mexico)
Prados Agua Azul, 7 Sur, 72430